Customer Support (Remote) - We are hiring globally and paying $1,040/month - Full time

 

Our mission:

Community Phone is a venture-backed, Y-Combinator graduate with a simple mission: make the phone more powerful.

In the smartphone revolution, we've forgotten about the phone; it's been left behind technologically. It serves us spam calls or requires small business owners to learn technical concepts like VoIP (Voice over IP or internet calling).

In 2022 we grew our recurring revenue by over 400% while discovering profitable channels ready for optimization and scale.

Our team expanded from 17 people in January to 70+ in November. Our customers now include KFC, AT&T, dozens of state and local governments, and General Motors (as well as consumers around the US).

Our investors are the same early investors in companies like Reddit, DropBox, Airbnb, Twitch, and Lyft. Our culture is customer-centric and believes happy customers are the best salesforce on the planet!

About You:

• You are calm under pressure, excellent at establishing rapport, and comfortable chatting with a variety of people

• Your kindness is evident

• You can adapt quickly to change

• You have excellent verbal and written communication skills

• You're a skilled multitasker and organizational by nature

• You have experience with Zendesk or similar technology

What You’ll Be Responsible For:

• Diligently tracking customer concerns, identifying trends, and driving calls

• Working cross-functionally to remove customer obstacles

• Ensuring every customer has an extraordinary experience

• Understanding why customers wish to cancel and working on solutions to keep customers satisfied

• You will listen for opportunities to upsell our customers on additional products and services that will save them money and solve their issues

Compensation:

We are hiring globally and paying $1,040/month

Shifts:

Our shifts are US timezone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis

Recruiting Process:

• Initial screen with our recruiter9

• Hiring Manager Interview

• Leadership Interview

• Final Interview with CEO

• Note: ⚠️ Very important to make it clear, under no circumstances pay to work! If any company asks you to pay for a course or something like that, do not accept the position! ⚠️

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